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Making it Personal

Postage & Returns

Tracked
Postage

We use Royal Mail tracked 48 to send out our products. This is so that it gives everyone a bit more peace of mind that your personal photo and wedding gifts will arrive safely.

 

We'll send you an email to let you know that your order is on it's way, along with a postal tracking number.

UK only

We only post to addresses within the UK but if you would like any of our products sent further afield please contact us and we’ll see what we can do.

Busy
Times

Delivery via Royal Mail may take longer at busy times such as  Bank Holidays and Christmas.

This is beyond our control but please be aware of this when placing an order.

Processing
Times

We require 2 working days to make your order.

If we have to send you a mock up/proof of your items, we will only start production of your order once we have confirmation that you are happy with the proof.

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We will notify you if there is likely to be a delay.

Returns

If you incur any problems with your order please contact us within 7 days so that we can resolve any issue.

 

Products that are personalised or made-to-order to your specific requirements are non-refundable, unless faulty.

Our office & production hours are:

Monday - Thursday: 10am - 6pm Friday: 11am - 2pm    

Saturday & Sunday: Closed

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