Making it Personal
Postage & Returns
1st Class Postage
Our products are sent out via Royal Mail Tracked 24.
We'll send you an email to let you know that your order is on it's way, along with a postal tracking number.
We only post to addresses within the UK but if you would like any of our products sent further afield please contact us and we’ll see what we can do.
Delivery via Royal Mail may take longer at busy times such as Bank Holidays and Christmas.
This is beyond our control but please be aware of this when placing an order.
Once you have told us that you are happy with the mock up/proof of your item we require 2 working days to make your order.
We will notify you if there is likely to be a delay.
If you incur any problems with your order please contact us within 7 days so that we can resolve any issue.
Products that are personalised or made-to-order to your specific requirements are non-refundable, unless faulty.
Non personalised items can be returned if they arrive damaged or are defective. If this does happen please contact us within 7 days.
To be eligible for a return your item must be unused and in the original packaging.
Customers are responsible for any return postage costs and we also request that you obtain a proof of postage. Sadly things do sometimes get lost in the post and we will not be responsible for any losses if this does occur when items are being returned.
© The Two Bonnys 2024
Personalised Wedding Favours and Gifts, United Kingdom